Megabus’ Luxury Coaches Provide 5 Star Gold Service For Travellers
Many people are unaware of the Megabus Gold service, although it has been in operation since 2011, initially providing its services between London and Glasgow. Since then, it has gone on to expand...
View ArticleNo Toilet Paper On a Long Haul Flight and Other Terrible Customer Service Fails
Everybody makes mistakes, but some occurrences of poor customer service are pretty hard to explain away. More than that, they can often bring embarrassment and humility to a company when their...
View ArticleIs This Angry Robot The Future Of Training Customer Service Reps?
Rather than training customer service representatives to deal with angry clients, a New Zealand company is attempting to make staff aware of how they can avoid triggering customers into a rage in the...
View ArticleDomino’s Have Just Announced The Best News Ever For Pizza Lovers
What do you get when you combine Twitter with Pizza? No, not tweezer – Tweet-a-pizza! Yes, you guessed it, from May 20th you can now order a Domino’s pizza by sending a simple tweet.Domino’s will...
View ArticleHow To Beat The Sky Price Hikes And Haggle Your Way To A Better Deal
Bad news guys! If you’re a Sky customer, then Sky’s upcoming price hike could increase the cost of your annual bill by up to £54 per year.That’s right, you read it correctly, the TV giant is pushing up...
View Article50% Of Mobile Consumers Say Operators Aren’t Hitting The Right Buttons
It’s no secret that mobile usage has clearly been established as part of everyday life. In just the past few weeks, Google and Facebook have both stated that the majority of their traffic now comes...
View ArticleThis Is How Much We Spend Every Month On Subscriptions We’ve Forgotten About
Memberships to the gym, access to on-demand television, payments to magazines that are being sent to an old address – it can be quite difficult for consumers to keep a track of every subscription they...
View ArticleChris Averill, CEO of We Are Experience, Tells Us Why Companies Struggle With...
Chris Averill is the founder of We Are Experience, a company that delivers digital customer experiences that work. The company has been growing successfully ever since 2003, and is focused on c-suite...
View ArticleDoes Your Business Have A ‘Super Agent’? They Can Help You Win ‘The Best Day...
Customer service representatives are the ones on the front lines of a business. It is they who take the heat when a problem arises, even though they have little control the issue and are generally...
View ArticleO2 Reveal Happiest Cat In The UK As The New Face Of O2 Refresh
O2 have announced the winner of the industry’s first ‘cat casting’ auditions – a two year old white cat from Northampton called Lucius. Lucias has been voted the happiest Cat in the UK, and O2 will be...
View Article‘Try Before You Buy’ With New Independent eBookstore, Openbooks.com
A brand new model of bookstore is causing lots of discussion in the consumer and publishing world. Why? Because Openbooks.com allows readers to download and read a book first before deciding if and how...
View Article3 Hilariously Terrible Songs About Customer Service You’ll Never Un-Hear
Music is a form of expression that has touched on universal themes like love, heartbreak, loss and… apparently… bad customer service experiences.Okay, sure, the last one might not exactly be a common...
View ArticleWhat Businesses Can Learn From The Fitness Industry About Customer Service
The Academy of Fitness Professionals do more than teach would-be personal trainers the difference between a burpee and a squat. They also instruct students on how to provide exceptional customer...
View ArticleNew Service Gives A Simple Breakdown Of Website T&Cs, But Who Is The Worst...
Let’s be honest: no-one reads terms and conditions. Packed with technical jargon and often the length of a short novel, it would probably take more time to read and understand them than it would to use...
View Article3 Inspiring Ways Scorned Consumers Have Reaped Revenge
When companies treat us badly it can often leave us with a sour taste in our mouths. But these days, consumers are becoming wiser and instead of quietly seething, they are realising the power they have...
View Article“Hire The Smile And Train For Skill”– How First Direct Earned The Title Of...
Customer service is important to any business or organisation, and one company that knows this all too well is the UK’s most recommended banking service, First Direct. As winners of ‘Best Company in...
View ArticleNpower Seeks Help From ‘Rant & Rave’ To Get Customers Back
npower has teamed up with engagement technology specialists, Rant & Rave, to help them turn their reputation around by capturing genuine feedback from customers.Let’s face it. After being named...
View Article6 Tips To Help You Wise Up To Dummy Deals
When you’re out shopping and you’re struck by an all-too-tempting product discount, stop and think: are you really getting a good deal? Supermarkets, clothing retailers, energy companies and...
View ArticleTurning ‘Ranters’ Into ‘Ravers’– Interview With Rant & Rave’s Dennis Fois
Sometimes brands and businesses need a little extra help to gain or re-gain the trust of customers, and this is where companies like Rant & Rave come in. They help brands take real-time, inspired...
View ArticleHow Customer Service Has Evolved Since The 1970s- Infographic
Evolution is just natural progression. However, for those who work in Customer Service, evolution has made their jobs much tougher. For many, the working day has changed significantly, in more ways...
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